E-SHOP BUSINESS TERMS AND CONDITIONS
I. GENERAL
These E-shop business terms and conditions (the “Conditions”) govern the legal relationship originating from purchase contracts between Astra Gold, s.r.o. with registered office at Mariánská 604/24 , Česká Lípa 470 01, Czech Republic, company ID No.: 27321100, registered in the Commercial Register maintained by the Ústí nad Labem Regional Court, Section B, File No. 1239 (the “Seller”) and the Buyer (which includes both consumers and wholesale customers).All contractual relationships are entered into pursuant to Czech law. If the Buyer is a consumer (i.e. any individual who,outside of his or her business activities or separate course of business, enters into a contract or has dealings with the entrepreneur), then the relations not specifically governed by these Conditions are governed by both the Civil Code (Act No. 89/2012 Coll.) and by the Consumer Protection Act (Act No. 634/1992 Coll.). If the Buyer is not a consumer, then the legal relationship based on a contract outside of these Conditions is governed by the Civil Code (Act No. 89/2012 Coll.).II. ENTERING INTO A PURCHASE CONTRACT
1. If the Buyer is a consumer, the proposal of the purchase contract (offer) is implemented by displaying the offered products on the Seller’s E-shop website, in which the purchase contract becomes valid upon submission of order by the Buyer/consumer and its receipt by the Seller. The Seller will then without delay confirm to the Buyer the receipt of the order through notification to a designated e-mail address; this notification, however, has no effect on the contract. Received orders may be changed only with the express consent of both Parties.
2. We recommend that the Buyer takes the opportunity to conduct a thorough review of the entire order prior to submitting the order to the Seller. The Buyer will then submit the order by clicking on “Confirm order”.
3. If the Buyer is not a consumer, then the proposal of the purchase contract is created when the Buyer submits the product order, and the purchase contract is valid upon the moment of delivery of the binding order confirmation and proforma invoice by the Seller to the Buyer, and by payment of deposit on company's account.
4. By the procedural process described above leading to the completion of the purchase contract, the Buyer confirms that he or she is familiar with the Conditions and agrees to them. The E-shop website presents an explicit option of reviewing the Conditions prior to submitting the order, and we recommend all Buyers to use this opportunity and read through them in detail.
5. The illustrations, weights and dimensions of the products (goods) listed in the catalogue are purely informative.
6. Listed prices do not include VAT, unless stated otherwise.
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III. DELIVERY TIME, MANNER OF DELIVERY, FAILURE TO COLLECT GOODS
1. Delivery time is established by the Seller in the order confirmation. Delivery is considered complete on the day of the shipment of the order, the day the goods leave the inventory of the Seller, or on the day the goods are ready for collection by the Buyer. On this day, the Seller is then authorised to issue an invoice. The Seller has the right to partial deliveries of goods. Delivery time may be extended in the event of any unexpected issues not caused by the Seller, such as unexpected events of force majeure, strikes, and other obstacles beyond the Seller’s control. The same is true for instances in which these issues may arise with the Seller’s suppliers. In such cases, financial claims for delays do not apply. Damage caused due to delayed delivery of goods on the part of the Seller may be claimed only up to the amount of the value of the delayed items and under chosen variant of incoterms.
2. The manner of shipment of products is established in the order. Unless stipulated otherwise in writing, the Buyer shall pay the shipping costs, and the amount will be established in the order. The Buyer takes over risks of damage incurred to goods no later than at the time of shipment (submission of goods to the shipment facility).
3. The Parties have agreed that should the Buyer fail to collect the purchased items within 30 days of the date listed in the purchase contract or of the date of the Seller’s purchase request in writing, by telephone, or by fax (“uncollected goods”), the Seller has the right to withdraw from the contract and to sell these goods to a different party. In this case, the Buyer is not entitled to claim damages. A written notice of withdrawal from the contract must be submitted to the other Party. The Seller has the right to bill the Buyer for generalised claims for damages upon withdrawal from the contract on the side of the Seller for 100 % of the deposit received in relation to the price of the uncollected goods.
4. If the uncollected goods are subsequently collected and the Seller has not yet exercised its right to withdraw from the contract according to the previous paragraph, the Seller has the right to demand a contractual fine from the Buyer in the amount of 1 % of the value of these goods for each day of the delay beyond the first 30 days of delay.
5. Contractual fines are due on the day of the receipt of the invoice and can be used toward the received deposit and/or toward other compensation from the Buyer.
IV. COMPENSATION – PAYMENT FOR GOODS
1) Purchases through the E-shop require a 100 % deposit in the amount of the order. If the required deposit is not paid within 14 days of the issuance of the order, the respective order is automatically cancelled. The contracted delivery time begins when the entire amount of the purchase price is paid to the account of the Seller listed in the order. Should the Buyer fail to pay the invoice in a timely manner, the Seller has the right to charge interest of 0.1 % of the amount owed for each day of the delay. This does not affect any possible claims for damages.
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V. CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT
1. Pursuant to Section 1829 of the Civil Code, the Buyer, if he or she is a consumer, has the right to withdraw from the contract¨completed through the E-shop within 14 days of the receipt of goods. This right can be utilised only by final consumers.
2. Pursuant to the provision of Section 1820, letter f) of the Civil Code, the Seller hereby provides consumers with information regarding the right to withdraw from the contract pursuant to Government Regulation No. 363/2013 Coll. for long-distance purchase contracts:
2.1 You have the right to withdraw from the contract within 14 days without specifying a reason.
2.2 You have the right to withdraw from the contract without specifying a reason within 14 days from the day after delivery of goods, i.e. from the day when you or your designated third party (other than the carrier) received the goods.
2.3 For the purposes of exercising the right to withdraw from the contract, you must so inform Astra Gold, s.r.o. , with its registered office at Mariánská 604/24, 470 01, Česká Lípa, Czech Republic, tel: +420 732 519 717 , mail: info@astragold.com in the form of a one-page legal transaction (such as a letter sent by post, by fax or by e-mail). You may use the template below for contract withdrawal, though it is not required.
2.4 In order to comply with the time limit of withdrawal from the contract, you need only to send the request to withdraw from the contract before the respective time period elapses.
2.5 Consequences of withdrawing from the contract
We will return your payment only after we receive the returned items or proof that you have sent the items back, whichever comes first:
a) Receipt of goods
Return or submit the goods to the Seller without undue delay, within 14 days from the withdrawal of the contract at the latest. In order to comply with the return period, items must be sent within 14 days.
b) Expenses related to product returns
You will be responsible for all expenses related to product returns.
c) Responsibility for depreciation in value of returned items
You are the only responsible for depreciation in value of items resulting from handling these items in a manner that is inconsistent with the nature and haracter of the items, including their functionality.
Template for withdrawal from contract
Declaration of withdrawal from contract
– The addressee, Astra Gold, s.r.o., with registered office at Mariánská 604/24, 470 01, Česká Lípa, Czech Republic , e-mail: info@astragold.com
– I/We declare (*) that I/we am/are (*) hereby withdrawing from the contract for purchase of this product (*)/for provision
of these services (*)
– Date of order (*)/date of receipt (*)
– First name and surname of the consumer/consumers
– Address of the consumer/consumers
– Signature(s) of the consumer/consumers (only if this form is being sent in hard copy format)
– Date
(*) Cross out that which does not apply or fill in additional information.
3. For successful and easy returns, the Seller asks that the Buyer/consumer follows the procedures below:
a) Contact us with your request for withdrawal from the purchase contract, listing the number of the order, date of purchase and receipt of goods. After review, we will ask you to submit a written request for withdrawal from the contract and to return the items in question.
b) Please send the complete request with a copy of your order by registered mail or by e-mail to our invoice address.
c) Please send the items in question via registered, insured post to our invoice address. We are not responsible for loss or damage of return shipments. The items must be intact (including all documents and accessories), unused and repacked sothat the original packaging is not damaged during transport. Do not send the returned goods by cash-on-delivery (such shipments will not be accepted).
d) You will be reimbursed the respective amount in the same form as your original payment (to your bank account, money order). Change of recipient or manner of reimbursement will result in a 15 EUR fee.
– if items are returned damaged (including damage to the original packaging), used or incomplete (missing documentation, warranty certificates, accessories, etc.),
– if ordered items include a custom order that is manufactured after the order was submitted. If such items appeared in the order, you will see in the Shopping-Cart Summary warning : "All produced items have character of custom order. By confirmation of this order and by payment of deposit the customer completely and irrevocably agrees with the custom character of the order."
Pursuant to the provision of Section 1837 d) of the Civil Code, it is not possible to withdraw from the contract in the aforementioned situations without roviding a reason for withdrawal. Withdrawal from the purchase contract will not be approved upon failure to meet any of the conditions mentioned above. Items will subsequently be returned at the Buyer’s expense or stored in the Seller’s warehouse.The handling fee for item storage is 1.5 % per day of the invoiced amount (a fee including insurance of the stored items).
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VI. CLAIMS, WARRANTY
1. With all shipments, the Buyer must check that they have received the correct items, check that they have received the full order, and inspect for any visible damages incurred during shipping, immediately upon the receipt. Any defects discovered must be recorded on the delivery note and confirmed by the haulier, otherwise they will not be approved. The Buyer must immediately notify the Seller in writing of any other defects discovered after unpacking the items. The Seller grants to the Buyer who is the final customer (physical person) a quality guarantee for the period of two years (24 months). from the date of delivery in addition to the statutory liability for defects of goods according to the Civil Code. The Buyer must strictly observe the instructions for use in accordance with the “CERTIFICATE of origin and quality” created by the Seller.
2. According to the Czech law Astra Gold, s.r.o. may arrange the individual guarantee terms with the legal persons. We officially declare this guarantee for 1 month. However in indisputable low quality issues we accept full 24 month guarantee after the term of delivery. Every case is then discussed individually. Instead of replacing of money we are usually generating special discounted promo offers , which will fully cover the customer losses and allows him to generate extra turnover and profit. We are always trying to find the right solution to the customer's full satisfaction.
3. Buyer's claims for damages must be based on the respective regulations of the Czech Civil Code and the claims regulations of the Seller.
4. Index of claimed items has to always contain EAN code of item, number of hologram on the box of the item, number of hologram of damaged item, and detailed photograph picture of the defect and it's text describtion, otherwise Seller has the right to reject the claim.
5. The Seller is not responsible for defects, nor are defects covered by the quality guarantee in the following circumstances:
(a) If products were used in a manner inappropriate to the functional properties
(b) If the glasses were broken during any kind of shock or stress
(c) If the glasses were washed in the dishwasher
(d) If the item hologram with unique number is missing
6. Pursuant to Section 1820, paragraph 1) letter j) of the Civil Code, for claims that were not resolved by the Seller’s claims representatives to the Buyer’s satisfaction, the Buyer holds the right to submit a complaint to the Czech courts, the Czech Trade Inspection, or the respective Trades Office for the Seller’s address.
